Service

We customise services for your AV needs

Opening Times
Monday - Friday: 08:30 - 16:30
Our Location
9/11 Percy St, Heidelberg West 3081
Contact Us
03 9457 4800

We are dedicated to helping you extend the lifespan of your system while improving its cost-effectiveness. Our customised services are tailored to meet your specific AV maintenance needs. We understand the importance of a working AV system as it is an essential tool in most industries. We have a dedicated service department to help achieve this.

Our service and support technicians prioritise your requests based on urgency. With mobile access to real-time ticket updates and installation history, they are able to provide exceptional service and quick response times.

We continuously monitor our speed and service levels using various metrics to ensure we meet our commitment to you. As a dedicated provider for educational institutions, we are well-equipped to respond according to your schedule. We can arrange for repair work to be conducted before or after classes, and even during recess, depending on the urgency of your needs.

The details are listed below.

Direct Service Phone: 03 9459 0000
NEW Faults Email Address: service@dibaustralia.com.au
(this email automatically generates a service ticket in our help desk system)
General Service Enquiries: serviceadmin@dibaustralia.com.au.