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Solving Monitoring and Controlling Problems

Solutions for when you cannot monitor or control the projector

Try these solutions when you cannot monitor or control the projectors.

  • Make sure the projector is turned on and connected to the network correctly.
  • Set the Standby Mode setting to Communication On in the projector’s menu so the network software can monitor the projector in standby mode.
  • Make sure the projector you want to monitor or control is registered to Epson Projector Management.
  • Turn off the DHCP settings for your projector. If you turn on the DHCP settings, the projector’s IP address changes automatically and Epson Projector Management may not be able to search for the registered projector.
  • When you restore settings from the backup file, extract the zip file and copy the extracted files to the following directory.
    C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector Management
  • If you need to reinstall the software but do not have a backup file, remove the file stored in the following directory, and then reinstall the software:
    C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector Management

Solutions when network alert emails are not received

If you do not receive an email alerting you to problems with a projector over the network, try the following solutions:

  • Make sure the projector is turned on and connected to the network correctly. (If a critical problem causes a projector to shut down, you may not receive an email alert.)
  • Set the Standby Mode setting to Communication On in the projector’s menu so the network software can monitor the projector in standby mode.
  • Make sure your electrical outlet or power source is functioning correctly.
  • Select Test Email on the Mail tab of the Environment setup screen. If you do not receive the test email, check all of the settings on the Mail tab for accuracy.

Solutions when you cannot broadcast a message

If the message broadcasting feature does not work, try the following solutions:

  • Make sure the projector is turned on and connected to the network correctly.
  • Set the Standby Mode setting to Communication On in the projector’s menu so the network software can monitor the projector in standby mode.
  • In your firewall settings, open the UDP port to allow Message Broadcasting to communicate through the required port. See your firewall software documentation for instructions.
  • When you press the [Esc] button on the projector’s control panel or remote control to discontinue message broadcasting, the message broadasting feature is disabled. To distribute messages again, restart the projector.

CONTACT US TO HELP WITH YOUR NEXT AV FITOUT

If you have any questions related to projectors or need assistance with your custom audio visual requirements, contact a DIB Audio Visual Solutions Consultant today Phone (03) 9457-4800 or contact us